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Frequently Asked Questions (FAQ)

How are we assured confidentiality of our data?

We have a non-compromising attitude towards protection of your data we strictly abide by the global data security benchmarks. Confidentiality is assured by signing NDA’s. We fully abide to GDPR guidelines.

What is the payment process? At what time do you require payment?

We have a no-deposit policy. Complete payment can be made after successful delivery of service. We accept payments by Paypal/wire transfer.

In case of having to ask for a quote, whom do we contact?

You can send an email to info@www.dtplabs.com. Attachments upto 10MB can be sent via email. For larger attachments, please use wetransfer.com

Do you sign Service Level Agreements (SLA)?

Yes, we sign SLA’s.

Do you work with Macintosh?

Yes, we have most of the software tools on both platforms, Windows and Mac iOS.

Do you provide references?

Yes, references can be provided on request.

Do you offer free trial projects?

We shall be happy to undertake a free trial on a no-charge basis.

Do you sub-contract work?

No, we do not sub-contract work. All our work is done in-house by our qualified team.

Do you provide translation services as well?

As of now, we do not provide translation services. We provide DTP and e-learning services only.

How do you ensure quality?

We have an internal QC department, which follows stringent quality management procedures which are integrated into each and every step. Our clients can rest assured that their data is checked multiple times for accuracy and completeness.

How do we get a quote for your services?

You can send us an email with a PDF, alongwith the project requirements. We shall get back to you with a quote.

What are the turnaround times?

Depending upon the project size, we can turnaround the same day, or next day. We have adequate resources to undertake rush requests.

Which time zones do you support? Do you work on weekends?

We cover the full European timezone, and provide for a time overlap for US-based clients (weekends included). This results in unmatched speed-to-market in compliance with your time zone.