Question 1

HOW ARE WE ASSURED CONFIDENTIALITY OF OUR DATA?

Accepted Answer

We have a non-compromising attitude towards protection of your data we strictly abide by the global data security benchmarks. Confidentiality is assured by signing NDA’s. We fully abide to GDPR guidelines.

Question 2

WHAT IS THE PAYMENT PROCESS? AT WHAT TIME DO YOU REQUIRE PAYMENT?

Accepted Answer

We have a no-deposit policy. Complete payment can be made after successful delivery of service. We accept payments by Paypal/wire transfer.

Question 3

IN CASE OF HAVING TO ASK FOR A QUOTE, WHOM DO WE CONTACT?

Accepted Answer

You can send an email to info@dtplabs.com. Attachments upto 10MB can be sent via email. For larger attachments, please use wetransfer.com

Question 4

DO YOU SIGN SERVICE LEVEL AGREEMENTS (SLA)?

Accepted Answer

Yes, we sign SLA’s.

Question 5

DO YOU WORK WITH MACINTOSH?

Accepted Answer

Yes, we have most of the software tools on both platforms, Windows and Mac iOS.

Question 6

DO YOU OFFER FREE TRIAL PROJECTS?

Accepted Answer

We shall be happy to undertake a free trial on a no-charge basis.

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