Question 1

Do you work exclusively with translation agencies?

Accepted Answer

We serve both translation agencies and direct enterprise clients, but translation agencies have always been a core segment — roughly 60% of our volume. We understand the unique dynamics of LSP partnerships including white-label delivery where your enterprise clients see your agency as sole provider, integration with your existing project management and CAT tool workflows, respect for your client relationships with strict no-direct-contact policies, flexible engagement from one-off overflow projects to exclusive multi-year production partnerships, and pricing structures that preserve your gross margins on large enterprise contracts. Translation agencies who partner with us typically use our DTP capacity to bid on deals they would otherwise decline for lack of in-house capacity, to handle overnight and weekend work without overtime burnout, to cover RTL/CJK/Indic languages beyond their in-house expertise, or as their primary DTP production capability without maintaining any in-house operators. Our case studies and client portfolio include top-20 LSPs globally.

Question 2

How does white-label delivery work?

Accepted Answer

White-label delivery means your end clients never see our brand, name, or existence — all deliverables appear to come directly from your agency. Practically, this involves several configurations. Deliverables are formatted using your style guides and templates rather than ours. File naming conventions match your internal standards. PDF metadata can be configured with your agency name and identifier. Project communication uses your project management platform (we integrate with Plunet, XTRF, Protemos, Wrike, or custom systems). Your end clients communicate only with your project managers; we communicate only with your team. Direct client meetings, if requested, happen through your team with us as invisible background resource. Pricing transparency stays between your agency and us; end clients see only your retail pricing. Client references and case studies mention only our role with other agencies, never specific client projects, unless explicit permission is granted. This setup is standard across all our LSP partnerships and integrates cleanly with any agency workflow. Our reputation among end clients exists only through the quality of work delivered under your brand.

Question 3

Can you integrate with our CAT tool and project management systems?

Accepted Answer

Yes, CAT tool and PM system integration is standard in our LSP engagements. For CAT tools, we work natively in Trados Studio, memoQ, Phrase (formerly Memsource), Wordfast, XTM, Smartling, and other major platforms. Integration means we use your project packages, receive your translation memories and termbases, update your TMs as projects complete, deliver in your preferred export formats, and maintain consistency with your established linguistic assets. For project management platforms including Plunet, XTRF, Protemos, Wrike, Asana, and custom systems, we integrate via API where available, receive and update project status through your PM workflow, track hours and deliverables in your time and billing systems, and deliver to your client portals directly. For high-volume LSPs, we assign dedicated account managers familiar with your specific tool ecosystem who function as effective extensions of your PM team. Technology integration reduces coordination overhead, prevents information loss between vendor and agency, and enables the white-label seamless delivery experience your end clients expect from premium agencies.

Question 4

What's your pricing model for translation agencies?

Accepted Answer

We offer three pricing models depending on LSP scale and relationship depth. Project-based pricing uses our standard rate card per format, language, and volume — suitable for agencies with occasional DTP needs or initial trial periods. Typical rates are US$12-25 per page for standard work with standard language premiums. Volume-committed pricing offers 10-25% discounts for LSPs committing monthly or quarterly minimums — suitable for agencies with consistent volume who want guaranteed capacity and better rates in exchange for commitment. Partnership pricing involves exclusive or preferred-vendor arrangements with dedicated capacity reserved for the LSP, custom SLAs, and pricing 25-35% below list — suitable for LSPs making us their primary DTP production capability across multiple enterprise accounts. All pricing models preserve your margins; we price to be significantly below your in-house alternative costs while remaining sustainable for us to deliver high quality. Transparent written quotes per project with no hidden fees or scope-change premiums. Ongoing partnerships include quarterly business reviews where we optimize workflows, update rates as scope evolves, and ensure the relationship continues delivering value to both parties.

Question 5

Can we use you as backup capacity for overflow, or do you require exclusive relationships?

Accepted Answer

Both models work for us. Many translation agencies use us as overflow capacity only — primary production stays in-house, with work routed to us during peaks, for specific languages outside in-house expertise, or for overnight turnaround beyond standard hours. This model works well for agencies with strong in-house DTP teams who need elastic capacity without hiring. Other LSPs have made us their primary or exclusive DTP production capability, maintaining only project management and sales capacity internally while all production runs through DTP Labs. This model works for agencies wanting to focus on client relationships and strategic work rather than operational production. We structure contracts to fit either approach. Overflow relationships typically have no volume minimums and flexible month-to-month terms. Primary relationships have volume commitments and longer contract terms with corresponding pricing advantages. Some LSPs start with overflow to validate quality and fit, then expand to primary relationships as trust develops. We recommend starting with a pilot project of 50-100 pages across 2-3 languages to demonstrate end-to-end workflow before committing to any specific engagement model.

DTP for Translation Agencies

Built for the specific needs of translation agencies

Invisible to end clients

Elastic capacity

CAT tool integration

Margin-friendly pricing

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